After taking some time to think this out, I want to merge my points in reference to these good points for creating engaging characters without disregarding them. So relatability is huge, no doubt. But consequences are what make readers lean in, okay? Like, let's take the example of that mother and her daughter. That there is relatable on its own, but now throw in a conflict. Let's say she has an important work meeting scheduled at the same time as her daughter's school performance. Yeah, I know, that ain't a big deal for most of us if we can't relate, but it will for some because, suddenly, her ordinary life choices carry tension, and those readers who can relate will care about what she decides.
@Lmae See how that can be engaging? It doesn't have to be so extreme as a life or death scenario, but it is meaningful. We're talking about balancing a mother earning a higher household income against displaying the love and support for her child. I know which of those I'd choose, but the protagonist isn't me, so I'd like to root for her and see if she'd take the relatable path.
If not... well, guess what? I'd be interested in seeing that fallout. How would she make it up to her daughter? Or what happens if canceling the meeting creates a rift at her workplace? See, that is also where
@Omarfaruq 's point also comes into play; that's where characters feel real: their decisions have cause and effect, and we get to follow them, seeing what happens next as they are navigating their own story.