What did you write in your email?
Did you provide links to your og work? Did you put a disclaimer in the og work that’s it’s gonna be translated on SH with linking to translation on SH?

You see, there are people who got it resolved easily, but also cases like you and I always wonder what the difference is.
I wrote exactly what I wrote here. All my works are original, there were no rules that I broke. (Though I have to keep reiterating here that I'd really take
any response, even if they just made up the rule.)
If I had to guess what the issue is, it's just a lack of professionalism, and I don't mean that as a stab. It must be very difficult to keep up with everything as a "small" site ran by one person. The part where I get confused is that if this site is so small, it should really be able to slide by easily since there are
HEAVY legal protections for site-owners so long as they comply with DMCA-takedown requests. Other than that, I don't believe there's any requirement to pre-emptively establish DMCA protections. In fact, if someone wanted to, they could just request DMCA takedowns without any solid proof. I'm pretty sure they don't do that because it's
illegal. I'm not a lawyer though.
Larger sites, especially ones that function like social media
do have higher obligations, but I'm pretty sure that still doesn't apply to anything DMCA or copyright related. It's called duty-to-monitor, and most websites we use would be shut down pretty quickly if there wasn't that shiny law about how they
don't have a duty to monitor. Like I said though, I'm not a lawyer.
At the very least, you figure we'd get monthly community updates about these issues, but nope. 2 months later, I'm still dealing with the same issue, and I'm not even mad, I'm just astonished that it's easier to post a work on Amazon and get paid than it is to post here for free. It feels like a big club that I'm not invited to.